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Is It Really Customer Service????


               When was the last time you had great customer service…mediocre…?  I’ll wait…Is it taking longer than you thought to give an answer?  Well, myself as well.  The words: please, thank you and have a nice day have seemed to disappear from daily customer service.  It’s not every customer service representative who lacks the simple words above in their vocabulary.  Only a handful of them are out there spreading their rudeness, impatience, arrogance and lack of integrity.  Sadly enough, those handfuls of customer service representatives work at some of the places we frequent the most.  For example, fast food restaurants, banks, retail shops and furniture stores are places for some rude representatives.  They act as if we are interrupting them (as they gossip on their cell phones); they are too busy to help you; on their way to a break; or my favorite: they act like they don’t even see you! Ha!

               The thing is: You are at work, so do your job right or go home!  I’ve had supervisors sat that many times to their employees.  Employers pay workers for their service/work.  If your work includes a positive attitude towards a paying customer, DO YOUR JOB or GO HOME!  The customer has no idea your best friend called to inform you she saw your always cheating boyfriend at the club last night getting cozy with Tasha!  The customer is only asking for a coffee and a biscuit to start their day off, but you have been rude to her.  Now, there is a ripple effect of rudeness.  Please know how to separate work from personal and do your job appropriately.  The rudeness displayed by some customer service representatives may have some to do with your financial status, but not the way you think.  Rich and poor people can be treated completely different by a representative if they think the tip will be affected.  When there is no tip involved, rich and poor people may experience a rude customer service worker equally. 

               In summary, treat others how you want to be treated.  *Rephrase: Treat customers how you want to be treated when you’re a customer.  Easy right?

                                             Peace & Love 
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